Fuss Free AC

Most critical

Fuss Free is a contracted service provider by my property management company. Our refrigerator has been freezing our food for over three months, and this has been one of the most frustrating service experiences I’ve ever had.

Fuss Free initially came out on 06/08, and Aaron, the technician, essentially gaslit me into believing the issue was my fault. He claimed that if I were using the meat and vegetable drawers properly, we wouldn’t be having this problem.

The very next day, I had to call back because the hamburger meat I planned to cook for dinner was frozen. They scheduled another appointment with the same technician. Prior to the day of the appointment, he called to tell us it was going to take a lot of work to diagnose the issue and that we’d need to remove everything from the refrigerator so he could access every nook and cranny. Fine, my refrigerator shouldn’t be freezing my food, so I was willing to do whatever was necessary.

Then, the day before the appointment, he called back and told us not to worry about emptying it because he thought he could figure out the problem without us moving everything.

During that second visit, he measured the refrigerator’s temperature at 27 degrees. He said the only thing he could think of was that the thermistor was bad. He told us he’d order the part, that it might take a little while to arrive, and that in the meantime we should raise the refrigerator temperature one or two degrees every day it continued freezing our food.

Over the next two weeks, we raised the temperature as high as it would go (43F), and our food was still freezing. We also hadn’t heard a single word about replacing the faulty part.

I finally called back during the last week of June to check on the status, only to find out the part had never even been ordered.

At that point, I made it very clear to the receptionist that I did not want the same technician back at my house. He had already shown he had no desire to properly diagnose or fix the problem, and I specifically requested that someone else be assigned.

Later that same day, I received a notification from my property management company stating that a proposal had been submitted and that another visit would be required once it was approved.

On Wednesday, 07/10, I received another notification stating the proposal was finalized and someone would be at my house within the next two business days to complete the repair.

By the end of business on Mon, 07/13, I still hadn’t heard anything from Fuss Free, so I called again. I explained that I’d been told someone would be out within two business days. The receptionist looked up my account and attempted to gaslight me by saying, “That must have been when they finalized the proposal because we don’t have the part yet.”

I explained to her, at that point, it had been five weeks since the initial service call.

She placed me on hold to contact the account manager, then returned and told me they were scheduling me for Thursday, July 16th, between 9:00 a.m. and 1:00 p.m.

Well, this morning, I received yet another notification saying the part wasn’t in and that they needed to reschedule me for Monday.

When I called to reschedule, I also wanted to confirm that Aaron would not be the technician coming back. The representative’s response?

“I’m really good about taking notes, and that isn’t in my notes. You must have spoken to someone else.”
Seriously?
She then informed me that the replacement part had been shipped directly to that same technician, so now they had to figure out how to get another technician assigned and somehow transfer the part to them, which meant pushing my appointment back even further.
I am beyond sick of the constant runaround. I have had to chase this company every step of the way just to get them to do the job they were hired to do.
The work ethic, quality of service, communication, and accountability are absolutely pathetic. I sincerely hope our property management company cuts ties with this contractor because no resident should have to endure this level of incompetence.
DO. BETTER.

Lindsey Clawson, 1 star, via Google

over five months ago your technician Jhonny took out two of my grill vents ceiling size 9×9 to replace 5 vents and he came to the house three times with the wrong size every time making me wait for him for hours,and in my ather location he is being fixing my A/C unit since September first he said that the problem is the Contracter,he ordered and changed then he said the electric box and transformer,he ordered and changed,then he said the capacitor and the dryer he also ordered and changed it,then he said the compressor that was sent to him by American Home Shield that he claims that he changed it and put Freon which is not true he never changed and kept my new compressor,then he said he needs to replace the coil and some other parts that is being going on for 5 months,the condition of the building is very bad because of his negligence,I asked to speak to the manager Adam many times and left him massages to call me back and he never did ,I was told that he is a busy man,they took the money for the job that they never did,they have no shame and I hope that important Manager name Adam knows what is going on in his company and if he needs more information about the very bad situation they put me in he can contact me .

Tony Kalach, 1 star, via Google

Don’t have a problem with these people. We did and got the big time runaround.
They installed a new unit in 2021 who I referred them to my girlfriend. Install had an issue. They install a bigger unit which did not meet code. They had to build up the platform the unit was sitting on. It took a month or two to get it resolved.
Purchased the service agreement and they have been coming out twice a year until the last service, late last year. They kept giving us excuse after excuse that they would be coming out.
We finally called another AC company who was referred to me by a good friend. They came out because the unit wasn’t cooling like it always had. We were told we need a new coil because the filter we were using should have been temporary. It was the one you can wash but upon showing the AC company that is in my networking group here in Ft Myers, he said the gap is so wide that a great heal of the air wasn’t being filter. He said theyvshould have installed a bracket ( which the other company we called also said the same thing, that would allow regular filters to be installed.
I called three different times. First, they said Adam would call us back which he didn’t. Call again and they said hold on, Adam will pick up. After 20 minutes holding, I hung up and called back. There was a message saying we couldn’t leave a message.
Pathetic. I’m a public adjuster and work with a lot of contractors. You really never know how good or dependable a company is until you have a problem. They know they messed up and are taking the low road. I’m having my girlfriend file a complaint with the State. No fuss. Yeah from their perspective but not from their customers.

Edwin Wernle, 1 star, via Google